XGrass® Frequently Asked Questions

General Information

Q: What type of surfacing do you sell?
A: XGrass offers a wide range of recreational surfacing products. Below is a list of our various applications.

  • Synthetic Turf
    • Landscapes
    • Play Areas
    • Pet Areas
    • Sports
    • Athletic Fields
    • Water Play
    • Golf
  • Rubber Surfacing
    • Landscapes
    • Pet Areas
    • Play Areas
    • Sports
    • Fitness
    • Utility Areas
    • Water Play
    • Running Tracks
  • Court Tile
    • Pet Areas
    • Sports
    • Garages & Patios
  • Mulch
    • Play Areas
    • Commercial Landscapes

Q: Who do I contact for a Quote?
A: You can contact us directly from our website by submitting Contact Us request and a XGrass sales representative will contact you. If you prefer to speak to someone in person regarding your project, you can contact a member of our sales staff toll free at 877-881-8477 or Find A Rep in your local area.

Q: Are your products made from recycled materials?
A: Many of our products contain recycled materials, and a few are comprised of 100% recycled materials. Your project can also earn LEED® points with XGrass products.

Q: Is maintenance required?
A: XGrass products are easily maintained but do require minimal routine maintenance. Refer to our Installation Page to get maintenance information on specific products or contact a member of our sales staff to answer your questions anytime. 877-881-8477

Q: What is your service area?
A: XGrass has a nationwide network of sales representative and installers to provide the best service to you.

Q: How do I know what to order? Will your staff help me decide?
A: We know that purchasing surfacing products can be a challenging task. Trying to decide which system is best for your site isn’t always easy. XGrass Total Service makes it simple. We will guide you through every step of the process, making sure our products meet all of your needs. Contact Us to speak with a XGrass representative today.

Q: Why should I choose XGrass?
A: Synthetic Turf. Rubber Surfacing. Court Tile. Mulch. At XGrass, we do it all – and we do it better than anyone else. That’s because we have three generations of experience designing and installing beautiful recreational surfaces. It’s all backed up by XGrass Total Service – our promise that we’ll deliver everything you need before, during and after installation to keep your new custom landscape, field, green, court or playground beautiful for years to come.

Synthetic Turf

Q: What Advantages Does Artificial Grass Offer Over Natural Grass For Landscape Turf?
A: XGrass® artificial turf, and you’ll notice benefits right away. For starters, artificial lawns are easy to maintain. You never have to worry about watering, mowing or fertilizing fake grass. Waterless grass helps with water conservation.

Q: How Will An Artificial Lawn Save Me Time On Yard Work?
A: Choose artificial grass installation, and you’ll save time maintaining a manicured, healthy-looking yard. With fake grass lawns, you never have to water, mow or fertilize your lawn. Synthetic lawns only require a few hours of upkeep per year.

Q: Why Should I Choose One Of Your Artificial Putting Greens For My Home Putting Green?
A: If you’ve long dreamed of having your own backyard putting green, XGrass®’ synthetic golf greens are an easy, affordable way to fulfill that fantasy. Unlike putting greens made from real grass, artificial putting greens require little maintenance to keep in great shape.

Q: How Is Artificial Turf Installed?
A: At XGrass®, we complete a painstaking artificial grass installation process to ensure that your artificial lawn or artificial turf backyard is positioned properly and securely. At the end of the process, you will have a terrific-looking, hassle-free synthetic lawn.

Q: What Are The Benefits Of Switching To Artificial Athletic Turf?
A: When you opt for one of XGrass®’ artificial fields for your sports turf, you reap many benefits. Our synthetic athletic turf can be customized to create weather-resistant, low-maintenance and long-lasting baseball turf, soccer turf, football turf, tennis turf, bocce ball courts and so much more.

Q: Do You Offer Backyard Putting Greens?
A: Yes, we sell backyard putting greens and golf accessories as part of our home putting greens line. Made from long-lasting artificial grass, our putting greens can endure a lot of play and take very little work to maintain.

Q: Where Can I Install Fake Grass?
A: At XGrass®, we can install synthetic grass virtually anywhere you’d like. Our versatile artificial grass can be custom-fitted to the size, shape and slope of the area you need artificial turf. We can set up synthetic turf indoors and outdoors.

Q: How Does A Fake Lawn Compare With A Real Lawn?
A: Our fake lawns look incredibly similar to real lawns. The synthetic turf used in artificial lawns looks, feels and moves like actual grass. Synthetic grass comes in several varieties so that your synthetic lawn matches your region’s native grasses.

Q: Is Fake Turf Weather-resistant?
A: Yes, our artificial lawn grass is weather-resistant. Artificial lawns made with artificial grass aren’t affected by extreme temperatures. Also, synthetic turf drains quickly after rain or snow, making our synthetic grass perfect for field turf and other play surfaces.

Q: Do You Offer Indoor Golf Greens?
A: Yes. In addition to backyard residential putting greens, XGrass® offers indoor golf greens and tee area turfs. Our golf mats can be installed anywhere, indoors or out. We can put in a practice putting green in your basement, game room or any place a tee area turf will fit.

Q: Do You Carry Artificial Pet Turf?
A: Yes. Our fake grass makes great kennel turf or dog park grass. Ideally, pet turf should be tough. Our pet area grass is resilient enough to stand up to digging, scratching and biting that kennel turf usually takes.

Q: Is Fake Grass Good For Playground Surfaces?
A: Yes, our fake grass is one of the best playground surfacing options around. Our synthetic turf playground surfacing meets IPEMA (International Playground Equipment Manufacturers Association) standards for preventing serious injuries.

Q: Do You Install Both Residential And Commercial Putting Greens?
A: Yes, XGrass® can install both commercial and home putting greens, including both indoor and backyard putting greens. Made from a high-quality fake grass, our low-maintenance, long-lasting golf greens are perfect for a variety of settings.

Q: Is Your Synthetic Grass Eco-friendly?
A: Yes, our artificial grass is eco-friendly. Fake grass requires little work to maintain, helping with water conservation and the harmful substances released into the environment.

Q: How Durable Are Your Synthetic Turf Products?
A: XGrass®’ synthetic turf products are created to last. The artificial turf in everything from synthetic lawns to backyard putting greens is constructed from robust polyethylene monofilament fibers.

Rubber Surfacing

Q: What is XGrass Pour-in-Place and Bonded Rubber surfacing made of?
A: Pour-in-Place is a combination of colored EPDM rubber granules over a cushion layer of black recycled SBR rubber shreds. Mixed with a liquid binder, each layer is poured in place on-site, providing a continuous surface for a variety of applications. Bonded Rubber Mulch is a single layer of organically pigmented recycled SBR rubber mulch. Like pour-in-place, it is also mixed with a liquid binder and troweled out on-site to create a continuous surface.

Q: Why use XGrass Rubber Surfacing?
A: The answer is simple, XGrass Rubber surfacing is a cost effective, beautiful, long lasting alternative to concrete, asphalt, interlock and other common surfaces. At the same time it is safe, non-slip, impact absorbing, seamless, and flexible.

Q: Where can XGrass rubber surfaces be applied?
A: XGrass Rubber Surfacing can be used for a variety of applications from playground safety surfaces to pet-friendly areas. You can create a natural-looking, low-maintenance landscape, safe and attractive water play area or use our rolled rubber for durable fitness flooring.

Q: What is the curing time?
A: Typically a XGrass pour-in-place and bonded rubber installations will be ready for foot traffic within 24 to 48 hrs.

Q: Is XGrass Rubber Surfacing difficult to maintain?
A: Maintaining a XGrass Rubber Safety Surface is easy, There is no regular maintenance required if it get spilled on or dirty it simply needs to be rinsed with a hose or pressure washer if desired.

Q: Does the snow and ice affect XGrass pour-in-place or bonded rubber surfaces?
A: You can use a shovel, snow blower, plow, ice melter, and salt without any affect to the rubber.

Q: Will sun fade XGrass rubber products over time?
A: All rubber surfaces will fade slightly over the course of 10-12 years but the color will sustain. Most rubber surfacing granules are manufactured with UV color stability agents, which maintain the color for many years. XGrass uses the most UV stable rubber granules available on the market today.

Q: How many colors are available for XGrass rubber surfaces?
A: XGrass pour-in-place is available in 13 standard colors, 11 premium colors, however we can mix and match any one of them to give you a look that is totally unique. XGrass bonded rubber is available in 6 standard colors.

Court Tile

Q: Are XGrass Court Tiles durable?
A: Our tiles are made using a super grip surface design, which is the best on the market today for outdoor and indoor basketball courts, tennis courts and multi-sport courts. The material used in our court tiles is blended with premium UV protectant colorant. This UV protectant is the best in the industry for construction of courts. We also add anti-static additives during the manufacturing process.

Q: Can I drive over my XGrass outdoor court?
A: Yes, our outdoor tiles can be driven on. The durability of our courts tiles for outdoor basketball, tennis, etc. is our unique 6-point locking mechanism. As a result, our tiles flooring systems are the flattest, most uniform on the market.

Q: How do I clean my XGrass outdoor or indoor court?
A: Our court tile is practically maintenance free, but when cleaning is necessary it’s easy to do. Though cleaning indoor courts will be infrequent, it’s equally simple. Our court tiles do not absorb dirt, which simply sits on the surface.

You can clean your outdoor or indoor court with a:

  • Leaf blower
  • Garden hose
  • Power washer

Q: Will extreme heat and sun harm XGrass Court Tile?
A: Our outdoor court tile cannot be harmed by heat or sun, all our tile are manufactured with UV protection. Though all tile surfacing naturally lightens, XGrass Tile is designed to withstand the harshest environments for outdoor courts. Your court tile resurfacing project will benefit from the long lasting XGrass surface with industry leading UV and anti-oxidant protectants.

Q: Can I install an indoor court myself?
A: Our indoor courts are easy to install with our XGrass Do-It-Yourself Kits. This applies to every multi-game court in our collection, including indoor basketball court, indoor tennis court, indoor volleyball court, indoor roller hockey court, badminton court, soccer court, paddle tennis court and pickleball court.
You can purchase a Do-It-Yourself Kit for an indoor court system from your local XGrass representative. Every indoor court kit includes:

  • Tiles with pre-painted game lines
  • Instructions for assembly
  • A number to call if you need help

Just keep in mind that your court needs a concrete slab underneath, be it an indoor roller hockey court, indoor soccer court, indoor badminton court or indoor paddle tennis court.

If you do not have an indoor court concrete slab prepared for your indoor basketball court, roller hockey court or tennis court, contact a local concrete contractor that can provide one. This is the only way to ensure that your indoor volleyball court, badminton court, paddle tennis court and soccer court will be installed for optimal safety and performance.

If you have any trouble with the indoor court installation, contact your local representative for help.

How does the ball bounce on XGrass tennis court surfaces?
A: Our indoor tennis court and outdoor tennis court surface enhances ball bounce. Key to this design element in our outdoor and indoor tennis court construction is tile flatness and size. Whether you build a new court or simply need outdoor or indoor tennis court resurfacing or repair, the ball bounce is impressive.

At 10.13″ x 10.13″, our tennis court tiles are smaller than competitor designs. The smaller the tile, the better it conforms to the subsurface for a truer ball bounce.

What sets XGrass Court Tile apart from your competitors?
Our court tiles represent dedication to innovation, quality and service. This sets us apart from the competition when it comes to outdoor and indoor court tile applications.

Our tile has 16 injection points and a 6-point locking system, this provides for a flatter, better performing surface that is critical for court construction. Our residential and commercial courts also incorporate “reverse spring tension” to lessen stress on joints.

Are XGrass Court Tiles slippery when wet?
XGrass court tile can be a little slippery when wet. That’s why we have a super grip surface design for our basketball courts, tennis courts, volleyball courts, shuffleboard courts, pickleball courts, badminton courts, roller hockey courts, paddle tennis courts and more. Whether it’s backyard courts at home or a commercial court for the community, XGrass tiles are safe.

What are the measurements of your indoor and outdoor court tiles?
Our outdoor court tiles are ¾-inch thick and 10.13″ x 10.13″, while our indoor court tiles are ½-inch thick and 9.81″ x 9.81″. Expect peak performance on our residential and commercial courts thanks to “reverse spring tension”.

Will extreme cold harm XGrass outdoor court tiles?
Our outdoor court tiles cannot be harmed by extreme cold. In fact, our outdoor courts have been brittle tested to minus 25 degrees Fahrenheit! So if you want to build a court in a cold climate, XGrass can help with our court tile surfacing.

What kind of subsurface do I need for a XGrass basketball court?
Your basketball court performs best when installed over a concrete or asphalt subsurface. However, your basketball court can also be installed over a level, compacted stone base. Whether it’s a backyard basketball court or inside full basketball court, the proper subsurface will ensure your quality basketball court flooring construction.


Q: Why should I choose XGrass Mulch products over the other engineered wood fiber or rubber nugget products?
A: XGrass offers a Total Service Promise, Warranty, and our IPEMA Certification.

Q: What are the major differences between loose-fill and unitary surfacing?
A: Loose-fill surfacing has a lower initial cost and requires frequent maintenance. Unitary surfacing has a higher initial cost and requires infrequent maintenance.

Q: Are XGrass Rubber Nuggets for playgrounds ever dusty or slippery?
A: No. In addition to promoting almost instantaneous drainage, XGrass Rubber Nuggets retains small amounts of moisture, which is just enough to prevent the accumulation of dust and slipperiness

Q: Why blow-on installation?
A: Blow-on Installation is the most advanced practice to have mulch and soil installed. There are many reasons why this service stands above all others, the most important being price! Take into consideration the time it takes to manually spread your mulch. Manual spreading of 60 cubic yards can take more than a day to install with an installation crew. When you use a blow-on crew to install the same amount, it can be completed in two to three hours.

Q: What is a subsurface and do I need one?
A: A proper subsurface provides a stable base for the playground safety surfacing. The subsurface is usually concrete, asphalt, or compacted aggregate. Loose-Fill surfacing does not require a substantial base, while unitary surfaces may fail prematurely without a proper subsurface.

Q: Why use mulch for commercial landscapes?
A: Mulch can be a miracle worker when used properly. Some of its many benefits include:

  • Conserves the soil’s moisture by reducing evaporation.
  • Reduces competition of water from turf grass and other plants.
  • Insulates the ground from extreme temperature changes. Mulch keeps the soil cool in the summer and warm in the winter.
  • Suppresses the growth of weeds.
  • Slows or prevents erosion by reducing run-off and makes it difficult to dislodge soil.
  • Improves soil quality. Provides nutrients for the soil as it breaks down and even improves the soil texture.
  • Gives the ground a protective buffer from landscaping equipment (ie: commercial mowers and string trimmers). This protective covering keeps these machines from compacting the tree’s soil and also from breaking roots.
  • Makes over-all landscaping easier to maintain.
  • Aesthetically pleasing. Mulch can enhance landscape designs and accentuate the colors of plants.
  • Offers a cost-effective alternative to permanent groundcovers, such as cement, track flooring, etc.

Q: How often do I need to re-apply mulch to my commercial landscape?
A: Depending on the depth of the previously applied much, environment or amount of foot-traffic the mulched area is susceptible to, mulch manufactured by XGrass will generally only need to be re-applied once a year. Some manufacturers recommend re-application of their products every six months. As mulch fades, rake off the first layer of mulch to expose the “fresher” mulch below it or blend the weathered mulch with the more vibrant lower layers.